Privacy Policy
Privacy Policy
Last Updated: March 12, 2026
justneedreviews.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you engage our reputation management services for Google reviews and related digital reputation services ("Services"), visit our website https://justneedreviews.com, or interact with us.
1. Information We Collect
We may collect the following types of information:
Business/Client Information: Business name, address, phone, email, Google Business Profile details, website URL, and contact person details provided when you sign up or contract for Services.
Personal Information of Contacts: Names, email addresses, phone numbers, and job titles of your employees or representatives who interact with us.
Customer/Reviewer Data: Limited data from public Google reviews (e.g., reviewer names if public, review text, dates, ratings) for monitoring and analysis purposes only. We do not collect or store private reviewer personal data beyond what's publicly visible on Google.
Usage and Technical Data: IP address, browser type, device information, pages visited, and analytics data when you use our website or client portal (via cookies, pixels, or similar technologies).
Payment Information: Billing details (handled securely by third-party processors like Stripe; we do not store full card numbers).
2. How We Collect Information
Directly from you during onboarding, contracts, emails, forms, or calls.
Automatically via website analytics tools (e.g., Google Analytics).
From public sources like your Google Business Profile (we access only publicly available review data).
From third-party tools we integrate (e.g., review request software) with your explicit authorization.
Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.
3. How We Use Your Information
We use information to:
Provide and improve our Services (e.g., review monitoring, generating ethical review request campaigns, reporting on reputation metrics).
Communicate with you about your account, Services, updates, or support.
Process payments and send invoices.
Comply with legal obligations, prevent fraud, and enforce our agreements.
Analyze aggregated, anonymized trends to enhance our tools (no individual client data is sold or shared for marketing).
We do not create, solicit, purchase, or post fake reviews. All strategies comply with Google's Review Policies and FTC guidelines.
4. Sharing Your Information
No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information. However, no method is 100% secure.
6. Data Retention
We retain information as long as needed to provide Services, comply with legal obligations, or resolve disputes (typically 7 years after contract end for accounting/tax purposes).
7. Your Rights
Depending on your location (e.g., GDPR, CCPA):
Access, correct, or delete your data.
Opt out of certain processing.
Withdraw consent where applicable.
