Just Need Reviews, operated by Just Need Reviews LLC. ("Just Need Reviews," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our reputation management and local SEO services ("Services"), visit https://justneedreviews.com, or communicate with us — including via SMS/text message.
1. Information We Collect
Business & Client Information Business name, address, phone, email, Google Business Profile details, website URL, and contact-person details provided when you sign up or contract for Services.
Personal Information of Contacts Names, email addresses, phone numbers (including mobile numbers), and job titles of your employees or representatives who interact with us.
SMS / Text Messaging Information If you voluntarily opt in to receive SMS communications from us, we collect your mobile phone number and your documented consent, including the date, time, and source of that consent. This information is used solely to send the messages you requested and to maintain required compliance records.
Customer / Reviewer Data Limited data from public Google reviews (reviewer names, review text, dates, ratings) for monitoring and analysis only. We do not collect or store private reviewer data beyond what is publicly visible on Google.
Usage & Technical Data IP address, browser type, device information, pages visited, and analytics data collected when you use our Site or client portal via cookies and similar technologies.
Payment Information Billing details are handled securely by third-party processors such as Stripe. We do not store full card numbers or sensitive payment credentials.
2. How We Collect Information
Directly from you during onboarding, contracts, emails, web forms, or phone calls
Through voluntary SMS opt-in forms on our Site or by keyword reply to our number
Automatically via website analytics tools such as Google Analytics
From public sources such as your Google Business Profile
From third-party tools we integrate (e.g., review-request software) with your explicit authorization
3. How We Use Your Information
We use your information to:
Provide and improve our Services, including review monitoring, ethical review request campaigns, and reputation reporting
Send SMS/text messages to users who have opted in — including review request reminders, appointment confirmations, local SEO updates, and promotional offers
Communicate with you about your account, Services, updates, or support
Process payments and send invoices
Comply with legal obligations, prevent fraud, and enforce our agreements
Analyze aggregated, anonymized trends to improve our tools — no individual client data is sold or shared for third-party marketing
We do not create, solicit, purchase, or post fake reviews. All strategies comply with Google's Review Policies and FTC guidelines.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:
Service Providers: Trusted subcontractors who help us deliver Services (e.g., hosting, payment processing, SMS platforms) under strict confidentiality obligations
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users
📱 SMS Opt-In Data — No Third-Party Sharing: Mobile phone numbers collected for SMS communications and all SMS opt-in consent data will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. This data is used exclusively to deliver the SMS messages you have requested from Just Need Reviews. Sharing with subcontractors who perform operational support (such as SMS platform providers) is permitted solely to facilitate message delivery.
5. SMS / Text Message Communications
Opt-In & Consent We only send SMS messages to individuals who have explicitly opted in by checking the optional SMS consent box on our web forms or by replying with an opt-in keyword to our number. Consent to receive SMS messages is never required as a condition of purchasing our Services.
Message Types Once opted in, you may receive the following types of messages from Just Need Reviews:
Review request reminders and follow-ups
Appointment confirmations and reminders
Google Business Profile and local SEO status updates
Promotional offers and service announcements
Account and billing notifications
Message Frequency Message frequency varies based on your activity and campaign schedules — typically 2–6 messages per month.
Message & Data Rates Message and data rates may apply. Contact your mobile carrier for details about your plan.
After opting out, you will receive one final confirmation message and no further SMS communications unless you opt back in.
Need Help? Reply HELP to any message or contact us at [email protected].
Carrier Disclaimer Carriers are not liable for delayed or undelivered messages. Service is available on most major U.S. carriers.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to improve Site functionality and analyze usage. You may disable cookies in your browser settings; however, some features may not function properly.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. However, no method of transmission over the Internet is 100% secure.
8. Data Retention
We retain information as long as needed to provide Services, comply with legal obligations, or resolve disputes — typically 7 years after contract end for accounting and tax purposes. SMS consent records are retained for a minimum of 4 years to satisfy carrier and regulatory compliance requirements.
9. Your Privacy Rights
Depending on your location, you may have the following rights under applicable law (GDPR, CCPA/CPRA):
Access — Request a copy of the personal data we hold about you
Correction — Request correction of inaccurate or incomplete data
Deletion — Request deletion of your personal data, subject to legal obligations
Opt-Out — Opt out of SMS communications at any time by replying STOP
Portability — Request your data in a portable format where applicable
Withdraw Consent — Withdraw consent to processing where consent was the legal basis
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law (typically 30–45 days).
10. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
11. Third-Party Links
Our Site may contain links to third-party websites such as Google and Stripe. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect any changes. Continued use of our Services after changes are posted constitutes your acceptance of the updated policy.
